FAQ
WHO MANAGES MOBILI POLIZZI?
The mobilipolizzidesign.it website is managed by LAIFDESIGN SRL, with registered office in Via Roma 103, 90052 Cerda Palermo, Italy.
VAT Number: IT05730930822
REA: 283649
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We currently do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €150, standard shipping is free.
For orders under €150, a fixed shipping cost of €16 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 business days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3–7 business days.
The total estimated time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to Colissimo, Chronopost, DHL, UPS, or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
The prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by promptly writing to info@mobilipolizzidesign.it.
We cannot guarantee the cancellation of orders that have already been prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days from receipt of the product, subject to legal exceptions.
WHO PAYS THE COST OF RETURN?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect, or non-compliant product.
For bulky products or products that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Mobili Polizzi
LAIFDESIGN SRL
Via Roma 103
90052 Cerda Palermo
Italy
Before shipping the return, we recommend contacting us at info@mobilipolizzidesign.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@mobilipolizzidesign.it, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
Email: info@mobilipolizzidesign.it
Phone: +39 380 504 1190
Customer service:
Monday to Friday, 9:00 AM to 6:00 PM (CET)